Frequently Asked Questions
Find answers to common questions about Viko Pay, our services, and how to get the most out of our payment platform.
How do I create a Viko Pay account?
Creating a Viko Pay account is simple. Visit our website and click on the "Sign Up" button. You'll need to provide your personal information, email address, and phone number. After verifying your email and phone, your account will be ready to use.
What documents do I need to verify my account?
To verify your Viko Pay account, you'll typically need a government-issued ID (such as a national ID, passport, or driver's license) and proof of address (like a utility bill or bank statement). The specific requirements may vary based on your country of residence.
How do I reset my password?
If you've forgotten your password, click on the "Forgot Password" link on the login page. Enter your registered email address, and we'll send you a password reset link. Follow the instructions in the email to create a new password.
Can I have multiple Viko Pay accounts?
No, each individual is allowed only one personal Viko Pay account. However, you can create separate business accounts if you have multiple businesses. Each account must be registered with unique email addresses and phone numbers.
How long do payments take to process?
Most payments through Viko Pay are processed instantly. Mobile money transfers typically complete within seconds, while bank transfers may take 1-2 business days depending on the bank. International transfers may take 2-5 business days.
What payment methods does Viko Pay support?
Viko Pay supports multiple payment methods including mobile money (MTN, Airtel, and others), bank transfers, credit/debit cards (Visa, Mastercard), and soon cryptocurrency. The available options may vary by country.
Is there a limit to how much I can send or receive?
Yes, transaction limits apply based on your account verification level. Basic accounts have lower limits, while fully verified accounts enjoy higher transaction limits. You can view your specific limits in the "Account Settings" section of your Viko Pay dashboard.
What are Viko Pay's transaction limits?
The following limits are applied per transaction to ensure secure and efficient processing:
Transaction Limits
| Transaction Type | Minimum | Maximum |
|---|---|---|
| Send Money | 500 UGX | 1,000,000 UGX |
| Collect Money | 500 UGX | 5,000,000 UGX |
| Pay Bills | 1,000 UGX | 500,000 UGX |
| Viko Pay to Viko Pay | 500 UGX | 5,000,000 UGX |
Important Notice
All limits per transaction may be subject to change. Contact our support team for premium limits or bulk transaction arrangements.
What are Viko Pay's transaction charges and fees?
Transaction Fees
| Transaction Type | Fee |
|---|---|
| Collect Money | 3% of amount |
Send Money Fees
| Amount Range (UGX) | Fixed Fee (UGX) |
|---|---|
| 500 - 45,000 | 1,000 |
| 45,001 - 125,000 | 1,200 |
| 125,001 - 500,000 | 1,500 |
| 500,001 - 1,000,000 | 2,000 |
Important Notice
All fees per transaction may be subject to change. Contact our support team for premium plans or bulk transaction arrangements.
Can I request money from someone using Viko Pay?
Yes, you can send payment requests to anyone with an email address or phone number. The recipient will receive a notification with a link to complete the payment through Viko Pay, even if they don't have an account yet.
How secure is Viko Pay?
Viko Pay employs bank-level security measures including end-to-end encryption, two-factor authentication, and advanced fraud detection systems. We are PCI DSS compliant and regularly undergo security audits to ensure your financial data remains protected.
What should I do if I notice unauthorized transactions?
If you notice any unauthorized transactions, immediately contact our support team at support@vikotrust.com or call +256 745 198769. We recommend also changing your password and enabling two-factor authentication if you haven't already.
Does Viko Pay share my personal information with third parties?
We take your privacy seriously. Viko Pay does not sell your personal information to third parties. We only share information as necessary to process your transactions or as required by law. For more details, please review our Privacy Policy.
Are there any hidden fees?
No, Viko Pay is transparent about all fees. You will always see the exact amount you're sending or receiving, along with any applicable fees, before confirming any transaction. There are no hidden charges or surprise fees.
How can I increase my transaction limits?
To increase your transaction limits, you need to complete the account verification process. This typically involves providing additional identification documents and verifying your source of funds. Once verified, your limits will be automatically increased.